Support

Email hello@sigmaxx.app. Tell us your iPhone model and what you were doing when it went wrong, and we will get back to you.

Restoring a subscription

If you have paid but the app is still locked, use Restore on the subscription screen. That asks Apple for your purchases again. If it stays locked, check that you are signed in with the Apple ID you bought it with, then email us.

Cancelling

Subscriptions are managed by Apple. In Sigmaxx, Settings, Subscription, Manage subscription opens the right page; or go to iPhone Settings, your name, Subscriptions, Sigmaxx. Cancel at least 24 hours before the period ends. Refunds are handled by Apple.

Recovering records

Sigmaxx accounts are anonymous and tied to the device, so a reinstall or a new phone starts a new account and the old records cannot be recovered. If the app is still installed, export your records before deleting it.

Turning AI off

The AI permission can be withdrawn in settings. Reports already saved stay on your device until you delete them.

Deleting your data

Settings, Privacy, Delete all my data removes everything on your iPhone, deletes your anonymous account and backup from our servers, and starts the app over. If that step failed while you were offline, email us and we finish it. See the privacy policy for what is stored where.